Privacy Policy

Effective Date: August 6, 2025

Welcome to jouvencemedicalspa.com, the official website of Jouvence Medical Spa, a boutique medical spa providing aesthetic and wellness services. Protecting your privacy and personal health information is a top priority. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or use our services.

1. Information We Collect

• ▪️Personal Infornation: Name, email, phone number, address, and other contact details you provide when booking appointments or contacting us.
• ▪️Health Information: Medical history, treatment notes, photographs, and other health- related data collected for treatment and care purposes.
• ▪️Website Usage Data: Cookies, IP addresses, browser type, and pages visited for website improvement and analytics.

2. Use of Information

We use your information to:

• ▪️Provide and manage your medical treatments and appointments.
• ▪️Communicate with you about your care, appointment reminders, and promotions via email, SMS, or phone.
• ▪️Improve our website and services through analytics.
• ▪️Comply with legal and regulatory requirements.

3. Use of Aesthetic Record

Jouvence Medical Spa uses Aesthetic Record, a HIPAA-compliant platform, to securely manage patients’ health information and appointments.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience and collect anonymous website usage data. You can disable cookies through your browser settings, but some features may be limited.

5. SMS Communication and A2P-10DLC Compliance

If you receive SMS messages from us, we have obtained your consent to send these messages and provide clear instructions on how to opt out. Our SMS system complies with all A2P-10DLC requirements to ensure secure and responsible messaging.

6. Data Security

We take reasonable administrative, physical, and technical measures to protect your personal and health information, including encryption and access controls. However, our website currently does not use SSL/TLS encryption (HTTPS), so data transmitted may not be fully secure during transit. We recommend caution when submitting sensitive information until HTTPS is enabled.

7. Third-Party Links

Our website may contain links to third-party websites such as social media or booking platforms. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any information.

8. Your Rights

You have the right to:

• ▪️Access and receive a copy of your personal and health information.
• ▪️Request corrections or restrictions on certain uses of your information.
• ▪️Withdraw consent for marketing communications.
• ▪️File a complaint with us or with regulatory authorities if you believe your privacy rights have been violated.

9. Data Retention

We retain your personal and health information only as long as necessary for treatment, legal, or business purposes, in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

Privacy Officer

Jouvence Medical Spa

14707 Old Hanover Road Boring, MD 21020

jouvencemedspamd@gmail.com

443-291-2369